Frequently Asked Questions
General Inquiry
What products do you sell?
We specialize in mobile phones, offering a variety of brands and models to meet different needs. Whether you're looking for the latest smartphone or a budget-friendly option, we’ve got you covered.
Where do you ship?
We currently ship only within Kinshasa, ensuring fast delivery to all areas in the city. We are working on expanding our shipping coverage to other regions soon!
Do you offer warranty on your products?
Yes! All our mobile phones come with a warranty. Please check the specific product page for warranty details.
How can I contact customer support?
You can reach us by email at drcmart73@gmail.com, or via phone and WhatsApp at 0816221111. Our customer support team is available Monday to Saturday, from 8:00 AM to 6:00 PM.
Do you offer bulk or wholesale orders?
Yes, we accept bulk or wholesale orders! Please contact us via WhatsApp for more information and pricing.
Shipping and Delivery
How long will it take to receive my order?
After processing your order (1 to 2 business days), you can expect delivery within 3 to 5 business days.
Do you provide tracking information?
Tracking information is available for some orders. Once your order has shipped, we will send you the tracking details, if applicable.
What if my package is delayed?
We are not responsible for delays caused by shipping carriers or customs. However, we will work with you to resolve any issues and track the progress of your delivery.
Payments
What payment methods do you accept?
We accept the following payment methods
- Mpesa
- Airtel Money
- Orange Money
- Debit/Credit Cards
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) as a payment option for your convenience.
Is it safe to enter my payment details on your website?
Yes, we use secure payment processing methods to protect your payment details. All transactions are encrypted and safe to use.
Returns and Refunds
What is your return policy?
You have 2 days to request a return or exchange after receiving your item. The product must be in its original, unused condition. For full details, please refer to our Return Policy.
How long does it take to receive my refund?
Refunds are processed to your original payment method within 3 to 5 business days after we receive the returned item.